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BBM understands how difficult it is for an organization to transition from a pre-production SAP R/3 environment to a live production system. We can
assist your organization in developing a support infrastructure that will help guide your end-users through those first critical days as SAP R/3 goes into production. We can provide knowledgeable resources with
experience in those post “Go-Live” activities such as training material development, end-user training, and support desk. We have services that offer your users a vehicle to gain knowledge and information through
this period of continuous change.
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BBM’s SAP R/3 service offerings include: 
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- SAP R/3 (IMG) Configuration
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- Management Consulting
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- Change Management
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- SAP R/3 Project Auditing
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- SAP R/3 Support Services
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- Archiving
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- Project Management using SAP's ASAP or
traditional methodologies
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- ABAP/4 Programming
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"Go-Live" Activities
Your organization and environment are evolving, employee’s roles and responsibilities are changing and/or new employees
join the team. Our production “Go-Live” Activities offer our clients SAP R/3 custom training and continuous support before and after SAP R/3 is in production.
Training
BBM will assist in the development and delivery of SAP R/3 training material. We provide experienced professionals that can
create or enhance your training processes. Using proven methods, we will design a training program that will educate your
users. A curriculum will be designed that will allow users to understand and learn the fundamentals as well as the systems
advanced capabilities. We will assist in creating a training program that will impact the users comfort level in using the system and at the same time will enhance their productivity and efficiency.
Support
During the first weeks of live operation, users will encounter a number of problems and will ask many questions. Timely
answers to their problems and questions are critical to a successful SAP R/3 implementation. Your organization needs a focal
point for channeling information between end-users and the support staff. BBM offers your organization a series of programs
that will allow you to manage your end-user support services. We can provide resources to help establish your end-user support
desk as well as help develop your work practice procedures. The help desk can provide a solution to or a work around for the issues at hand. Below are just some of the services we can provide:
- Establish Support Desk
We offer assistance in developing procedures for handling calls, questions, and problems that come from the end-users.
Creating or enhancing these processes will, establish the audit trail of information between the end-users and the support staff.
- Support Desk Resources
BBM provides qualified resources that offer-hands on experience to support end-users as they move into production.
We have the knowledge to utilize the communication link between SAP R/3 Services, (Online Support System (OSS), Hot Line, etc) and our clients.
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