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We can assist your organization in developing a support infrastructure that will help guide your end-users through those first critical days as SAP R/3 goes into production. We can provide knowledgeable resources with experience in those post  Go-Live activities such as training material development, end-user training, and support desk. We have services that offer your users a vehicle to gain knowledge and information through this period of continuous change.</FONT></P> </TD> </TR> <TR VALIGN=TOP ALIGN=LEFT> <TD COLSPAN=4 HEIGHT=8></TD> </TR> <TR VALIGN=TOP ALIGN=LEFT> <TD></TD> <TD COLSPAN=2 WIDTH=746 BGCOLOR="#99CCFF"> <H1><FONT SIZE="-2" FACE="Trebuchet MS,Arial,Helvetica,sans-serif">&nbsp;</FONT><FONT SIZE="-1" FACE="Trebuchet MS,Arial,Helvetica,sans-serif">BBM s SAP R/3 service offerings include: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <IMG ID="Picture25" HEIGHT=37 WIDTH=73 SRC="../../../Main/Services/SAP_R3/sap_logo.gif" VSPACE=0 HSPACE=0 ALIGN="TOP" BORDER=0></FONT></H1> <P><!-- StartFragment --> <TABLE ID="Table1" BORDER=0 CELLSPACING=1 CELLPADDING=0 WIDTH="100%" STYLE="mso-cellspacing:1.5pt;margin-left:.5in"> <COLGROUP> <COL WIDTH=55> <COL WIDTH=285> <COL WIDTH=10> <COL WIDTH=340> </COLGROUP> <TR> <!-- [endif] --> <TD WIDTH=55> <P></P> </TD> <TD VALIGN=TOP WIDTH=285> <P><FONT SIZE="-1" FACE="Trebuchet MS,Arial,Helvetica,sans-serif">- SAP R/3 (IMG) Configuration&nbsp;&nbsp;</FONT></P> </TD> <!-- [endif] --> <TD WIDTH=10> <P></P> </TD> <TD VALIGN=TOP WIDTH=340> <P><FONT SIZE="-1" FACE="Trebuchet MS,Arial,Helvetica,sans-serif">- Management Consulting&nbsp;&nbsp;</FONT></P> </TD> </TR> <TR> <!-- [endif] --> <TD> <P></P> </TD> <TD VALIGN=TOP WIDTH=285> <P><FONT SIZE="-1" FACE="Trebuchet MS,Arial,Helvetica,sans-serif">- Change Management&nbsp;&nbsp;</FONT></P> </TD> <!-- [endif] --> <TD> <P></P> </TD> <TD VALIGN=TOP WIDTH=340> <P><FONT SIZE="-1" FACE="Trebuchet MS,Arial,Helvetica,sans-serif">- SAP R/3 Project Auditing&nbsp;&nbsp;</FONT></P> </TD> </TR> <TR> <!-- [endif] --> <TD> <P></P> </TD> <TD VALIGN=TOP WIDTH=285> <P><FONT SIZE="-1" FACE="Trebuchet MS,Arial,Helvetica,sans-serif">- SAP R/3 Support Services&nbsp;&nbsp;</FONT></P> </TD> <!-- [endif] --> <TD> <P></P> </TD> <TD VALIGN=TOP WIDTH=340> <P><FONT SIZE="-1" FACE="Trebuchet MS,Arial,Helvetica,sans-serif">- Archiving&nbsp;&nbsp;</FONT></P> </TD> </TR> <TR> <!-- [endif] --> <TD> <P></P> </TD> <TD VALIGN=TOP WIDTH=285> <P><FONT SIZE="-1" FACE="Trebuchet MS,Arial,Helvetica,sans-serif">- Project Management using SAP's ASAP or <BR>&nbsp; traditional methodologies&nbsp;&nbsp;</FONT></P> </TD> <!-- [endif] --> <TD> <P></P> </TD> <TD VALIGN=TOP WIDTH=340> <P><FONT SIZE="-1" FACE="Trebuchet MS,Arial,Helvetica,sans-serif">- ABAP/4 Programming&nbsp;&nbsp;</FONT></P> </TD> </TR> </TABLE> <P><B><FONT SIZE="-1" FACE="Trebuchet MS,Arial,Helvetica,sans-serif">&quot;Go-Live&quot; Activities</FONT></B></P> <P><FONT SIZE="-1" FACE="Trebuchet MS,Arial,Helvetica,sans-serif">Your organization and environment are evolving, employee s roles and responsibilities are changing and/or new employees join the team. Our production  Go-Live Activities offer our clients SAP R/3 custom training and continuous support before and after SAP R/3 is in production. </FONT></P> <P><B><FONT SIZE="-1" FACE="Trebuchet MS,Arial,Helvetica,sans-serif">Training<BR></FONT></B><FONT SIZE="-1" FACE="Trebuchet MS,Arial,Helvetica,sans-serif">BBM will assist in the development and delivery of SAP R/3 training material. We provide experienced professionals that can create or enhance your training processes. Using proven methods, we will design a training program that will educate your users. A curriculum will be designed that will allow users to understand and learn the fundamentals as well as the systems advanced capabilities. We will assist in creating a training program that will impact the users comfort level in using the system and at the same time will enhance their productivity and efficiency. </FONT></P> <P><B><FONT SIZE="-1" FACE="Trebuchet MS,Arial,Helvetica,sans-serif">Support<BR></FONT></B><FONT SIZE="-1" FACE="Trebuchet MS,Arial,Helvetica,sans-serif">During the first weeks of live operation, users will encounter a number of problems and will ask many questions. Timely answers to their problems and questions are critical to a successful SAP R/3 implementation. Your organization needs a focal point for channeling information between end-users and the support staff. BBM offers your organization a series of programs that will allow you to manage your end-user support services. We can provide resources to help establish your end-user support desk as well as help develop your work practice procedures. The help desk can provide a solution to or a work around for the issues at hand. Below are just some of the services we can provide: </FONT></P> <UL TYPE="disc"> <LI><B><FONT SIZE="-1" FACE="Trebuchet MS,Arial,Helvetica,sans-serif">Establish Support Desk<BR></FONT></B><FONT SIZE="-1" FACE="Trebuchet MS,Arial,Helvetica,sans-serif">We offer assistance in developing procedures for handling calls, questions, and problems that come from the end-users. Creating or enhancing these processes will, establish the audit trail of information between the end-users and the support staff. </FONT></LI> <LI><B><FONT SIZE="-1" FACE="Trebuchet MS,Arial,Helvetica,sans-serif">Support Desk Resources<BR></FONT></B><FONT SIZE="-1" FACE="Trebuchet MS,Arial,Helvetica,sans-serif">BBM provides qualified resources that offer-hands on experience to support end-users as they move into production. We have the knowledge to utilize the communication link between SAP R/3 Services, (Online Support System (OSS), Hot Line, etc) and our clients.</FONT> </UL> </TD> <TD></TD> </TR> </TABLE> </TD> </TR> </TABLE> <TABLE BORDER=0 CELLSPACING=0 CELLPADDING=0 WIDTH=794 NOF=LY> <TR VALIGN=TOP ALIGN=LEFT> <TD HEIGHT=24 WIDTH=794> <TABLE BORDER=0 CELLSPACING=0 CELLPADDING=0 WIDTH=794 HEIGHT=24 bgcolor="#006699" NOF="LayoutRegion11"> <TR ALIGN=LEFT VALIGN=TOP> <TD> <TABLE BORDER=0 CELLSPACING=0 CELLPADDING=0 WIDTH=690 NOF="LayoutRegion11"> <TR VALIGN=TOP ALIGN=LEFT> <TD WIDTH=141 HEIGHT=3><IMG SRC="../../../clearpixel.gif" WIDTH=141 HEIGHT=1 BORDER=0></TD> <TD WIDTH=549><IMG SRC="../../../clearpixel.gif" WIDTH=549 HEIGHT=1 BORDER=0></TD> </TR> <TR VALIGN=TOP ALIGN=LEFT> <TD></TD> <TD WIDTH=549> <P ALIGN=CENTER><FONT COLOR="#0033FF"><U></U></FONT><FONT COLOR="#FFFFFF" SIZE="-2" FACE="Verdana,Tahoma,Arial,Helvetica,sans-serif">Copyright&#169; Better Business Methods LLC 1997-2009 All Rights Reserved. </FONT><FONT COLOR="#FFFFFF" SIZE="-2" FACE="Verdana,Tahoma,Arial,Helvetica,sans-serif"><a style="color:#FFFFFF" href="../../terms_of_use/terms_of_use.html" target="_blank">Terms of use</a></FONT></P> </TD> </TR> </TABLE> </TD> </TR> </TABLE> </TD> </TR> </TABLE> </BODY> </HTML>